CenCal Health Plan
Ventura Transit proudly serves individuals with active CenCal memberships by providing reliable and efficient medical transportation services. Our mission is to ensure that you reach your healthcare appointments with ease and comfort, adhering to the highest standards of safety and reliability.
Before Calling: Information Checklist
To ensure a smooth and efficient booking process, please have the following information ready before you call. This will help us serve you better and provide the best possible service.
Guidelines
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Member Consent
Due to privacy regulations, our representatives must obtain consent from members before permitting anyone else to schedule appointments on their behalf. This measure ensures that your personal information are protected and that only authorized individuals can make decisions regarding your appointments.
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Service Areas
CenCal provides support for rides within their service areas (Santa Barbara County & San Luis Obispo County). If you need to travel outside these areas, please call our customer service hotline to allow our representatives sufficient time to process your request for insurance approval.
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Authorizations
Non-Emergency Medical Transportation (NMT) AND Non-Medical Emergency Transportation (NEMT)
If you have a medical condition that necessitates door-to-door assistance or any other type of support, please contact us in advance to obtain the necessary approval. This will ensure we can provide you with the appropriate accommodations and assistance during your visit.
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What is a Non-Emergency Medical Transportation?
People who need extra assistance and a specialized vehicle for transport to and from medical appointments use Nonemergency Medical Transportation (NEMT).
NEMT should be used under the following circumstances:
- When you require assistance from the driver due to a physical or mental disability for travel to and from your home.
- When your medical appointment is covered by CenCal.
- When you have obtained written approval from your healthcare provider.
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What is a Non-Medical Transportation?
People who can ride in a car, taxi or bus use Nonmedical Transportation (NMT) to get to their medical appointments. You should use NMT when you don't need to travel in a specialized vehicle.
You can utilize NMT for Medi-Cal covered services including:
- Medical, dental, and mental health services.
- Substance use disorder services.
- Support group meetings.
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What is a Discharge?
Discharge is the process of formally releasing a patient from a hospital or healthcare facility after they have received necessary medical treatment.
Healthcare Providers who are looking to schedule a discharge, please call 855-659-4600 and follow the prompt.
Information Checklist:
- Face sheet discharge order
- Case Manager, nurse station and drop-off destination contact details
- Medical note for transportation
Fax: 805-465-5078
Scheduling Hours
Ventura Transit Scheduling Hours
Holiday Closure Dates